Delivery & Returns
Shipping is free. We use Royal Mail Tracked 48hrs or next day delivery if requested. Bespoke hats normally take 2-4 weeks to complete, however, we may be able to offer a faster service for urgent orders.
Shipping is free. All relevant import taxes and duties must be paid by you when the item is delivered.
You can return for a refund or may exchange selected goods within 14 days from when you receive them. Our bespoke pieces are made to order and are not eligible for a refund or exchange.
All returns must be in perfect condition and complete in their original packaging. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or that are not in their undamaged original packaging.
Returns must be sent Royal Mail Tracked 48hrs.
A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs.
We will email you on receipt of the goods to confirm that your return will be processed.
FOR RETURNS ADDRESS, PLEASE EMAIL firstname.lastname@example.org